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Dec 30, 2021 Letters

Dear Editor,

Kaieteur News – I write in response to a letter published in your newspaper on December 28, 2021 under the caption “Poor Service from GTT” by Dissatisfied Customer.
We acknowledge that the customer made multiple fault reports. Our team of experts promptly resolved the reports made in October 2021. Further to the letter to the editor, we immediately contacted the customer and resolved the additional connectivity issues with alacrity.
As promised earlier this year, we at GTT are constantly working to improve our processes in line with our new company mission and key customer promises to reliably connect our customers, strengthen our community, and innovate for all in our country.
Our commitment remains the same as we approach the new year, and we will continue our efforts to pivot GTT to become a 21st century customer centric organisation.

Sincerely,
Eshwar Thakurdin,
Chief Operations Officer,
Home Solutions and Fixed Network Services, GTT

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