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Call Centres in Guyana

Nov 13, 2021 Letters

Dear Editor,

Kaieteur News – I am writing you this letter to tell you about the call centres in Guyana. They treat you like if you are nothing this tells you one thing before you start working and when you start work they tell you another. on a day to day basis you have to deal with all kinds of people, you hear that you are stupid, you are no good from these customers and things that make you want to cry and yet still they don’t pay you for the job that you are doing.
They tell you when you go on the interview, they will pay you a certain amount of money now that is fine okay, then they have different status that you can go in. For example, they have call work, call work is a status that you use when they have a high call volume so you can fill up the disposition form to send out the survey. now when you go in the call work, they tell you that you don’t be paid for that status now why is it there in the first place, I don’t understand why have it there and say you have to use it but don’t pay you for it and they themselves know that the calls does be so much that you can handle it sometimes.
When they are done, it has the help desk, you go to the help desk when your system is giving problems, when you go in to the help desk when you have a system issue, they don’t pay you and it has a lot more I can say but will leave it for later.

Regards
Ashley McPhoy

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