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GTT’s response to customer’s troubles

Aug 28, 2021 Letters

Dear Editor,

I write in response to a letter published in your newspaper on August 27, 2021, under the caption ‘With GTT I thought my troubles were over, but it only got worse’ by Dale Thorne.
Again, I would like to thank the customer for highlighting this issue and giving us the opportunity to resolve the matter affecting him. I regret that our valued customer, Mr. Thorne, was greeted with an unfortunate experience upon visiting our office to resume his service.
We have personally contacted him and have since restored his service. At GTT we are working diligently to improve our processes in line with our new company mission, and key customer promises to reliably connect our customers, strengthen our community, and innovate for all in our country, as we pivot GTT to become a 21st century customer centric organisation.

Sincerely,
Eshwar Thakurdin
Chief Operations Officer
Home & Fixed Services, GTT

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