Latest update March 26th, 2025 6:54 AM

Guyana's largest selling daily and New York's most popular weekly

Latest News

GPL’s response to customer’s claims

Aug 27, 2021 Letters

Dear Editor,

In response to a letter published in your newspaper on Tuesday, August 24, 2021, under the caption “Unethical practices at GPL,” the Guyana Power & Light Inc. (GPL) wishes to unequivocally state that it does not condone employees’ execution of duties that are not consistent with the Company’s established procedures.
There are established policies and procedures for applications of New Services inclusive of Changes of Tenancy. An application for a Change of Tenancy is required, processed and effected when an account holder vacates a premises and the incoming tenant is desirous of executing a Contract with GPL for service.
The requirements are legal proof of occupancy, in the form of a Transport, Certificate of Title or Tenancy Agreement, which must be notarised by a Justice of Peace, along with valid identification.
As an ISO 9001: 2015 Certified Company, every corporate action is supported by a controlled documented procedure that staff are expected to adhere to. Failure to adhere to these procedures would lead to the appropriate disciplinary actions against the employee(s) in accordance with the Company’s Disciplinary Policies. Fraudulent documentation will lead to immediate termination of service.
These established procedures are periodically reviewed to ensure the highest level of transparency and consistency in transacting business.
GPL is open to reports of any malpractices being conducted by staff. The two recent letters in the press gave no specific information to assist in identifying the accounts nor the employees involved. All reports will be investigated to ensure honesty in our business and service to customers.

Sincerely,
Public Relations Unit
Guyana Power and Light Inc.

Similar Articles

The Glenn Lall Show|| March, 17th, 2025

Follow on Tik Tok @Glennlall

THE BLUNT OF THE DAY

Sports

Rotary Club of NA Childhood Obesity Prevention Inter Secondary School Tapeball Cricket begins with two matches

Rotary Club of NA Childhood Obesity Prevention Inter Secondary School...

Mar 26, 2025

Canje Secondary and Tutorial Academy sores victories  Kaieteur Sports- Two schools scored victories when the Rotary Club of New Amsterdam (RCNA) Childhood Obesity Prevention tape ball Inter...
Read More
RS53-ETKEZO Restaurant backs One Guyana 3×3 Quest

RS53-ETKEZO Restaurant backs One Guyana 3×3...

Mar 26, 2025

Pacey McKenzie and Koobir spearheaded RHT Bakewell to two consecutive victories

Pacey McKenzie and Koobir spearheaded RHT...

Mar 26, 2025

Stoppage-time goal seals 3-all stalemate for Ann’s Grove

Stoppage-time goal seals 3-all stalemate for...

Mar 26, 2025

Groups, schedule announced for One Guyana 3×3 Quest

Groups, schedule announced for One Guyana...

Mar 25, 2025

2025 Republic Bank Caribbean Premier League Fixtures confirmed

2025 Republic Bank Caribbean Premier League...

Mar 25, 2025

Features/Columnists

Publisher’s Note

Freedom of speech is our core value at Kaieteur News. If the letter/e-mail you sent was not published, and you believe that its contents were not libellous, let us know, please contact us by phone or email.

Feel free to send us your comments and/or criticisms.
Contact: 624-6456; 225-8452; 225-8458; 225-8463; 225-8465; 225-8473 or 225-8491.
Or by Email: glennlall2000@gmail.com / kaieteurnews@yahoo.com

Weekend Cartoon

Bridge Watch

Demerara Harbour Bridge

> Berbice Bridge […]