Latest update December 19th, 2024 3:22 AM

Guyana's largest selling daily and New York's most popular weekly

Latest News

GTT’s service in the North Rupununi has returned to its previously poor state

Nov 05, 2020 Letters

Dear Editor

In the January 3rd 2020 edition of the Stabroek News I wrote a letter to the editor complaining about GTT’s poor data service in the North Rupununi. Suffice to say GTT did not have the common courtesy to respond to the issues raised in that letter.
In late September 2020 and just days before its monopoly on the telecommunications sector ended, GTT finally upgraded its data service in the North Rupununi. While still not on par with the data service being provided in Georgetown, the upgrade was still far better than the service previously provided.
Quite disappointingly however, this “upgrade” lasted a mere few weeks. GTT has since gone back to its bad old ways. Daily network interruptions have become the norm. The data service fluctuates on and off with increasing frequency. To add insult to injury, the data service has once again become snail like and trying to send a WhatsApp message or access a website is an exercise in futility and frustration.
Not surprisingly, GTT has neither the decorum expected of a big company or the relevant customer service skills to at least inform its North Rupununi customers via text message or some other appropriate medium the reason or reasons for the poor quality of service currently being rendered and if at some point the service will be improved. Instead GTT continues to charge exorbitant rates for its data service.
I am firmly of the opinion that the government through the relevant regulatory agency should do more to ensure that companies such as GTT that make mega profits annually, provide an equal standard of service to its customers all across Guyana. I do hope that I am at least afforded a response by GTT this time.
Yours truly,
S. Fredericks

Similar Articles

The Glenn Lall Show | December, 2nd, 2024

Follow on Tik Tok @Glennlall

 

THE BLUNT OF THE DAY

Sports

Thomas’ hat-trick inspires D.C Caesar Fox 10-5 victory, as Annai Sec’ hammer Dolphin

Thomas’ hat-trick inspires D.C Caesar Fox 10-5 victory, as Annai...

Dec 19, 2024

Fifth Annual KFC Goodwill Int’l Football Series Kaieteur Sports-The 2024 KFC Under-18 International Goodwill Football Series, which is coordinated by the Petra Organisation, continued yesterday at...
Read More
Stabroek Ballers, Sparta Boss, Bent Street ‘B’, North East & Unstoppable advance

Stabroek Ballers, Sparta Boss, Bent Street...

Dec 19, 2024

West Indies Falter in Disheartening Series Loss to Bangladesh

West Indies Falter in Disheartening Series Loss...

Dec 19, 2024

Trophy Stall hands over trophies for Kennard Memorial Turf Club Boxing Day Horse Race meet

Trophy Stall hands over trophies for Kennard...

Dec 19, 2024

Omari Glasgow, carrying the hopes and dreams of a Nation to the MLS

Omari Glasgow, carrying the hopes and dreams of a...

Dec 19, 2024

GCF eyeing growth across other regions in 2025 following successful Inter-Schools tournament 

GCF eyeing growth across other regions in 2025...

Dec 19, 2024

Features/Columnists

Publisher’s Note

Freedom of speech is our core value at Kaieteur News. If the letter/e-mail you sent was not published, and you believe that its contents were not libellous, let us know, please contact us by phone or email.

Feel free to send us your comments and/or criticisms.
Contact: 624-6456; 225-8452; 225-8458; 225-8463; 225-8465; 225-8473 or 225-8491.
Or by Email: [email protected] / [email protected]

Weekend Cartoon

Bridge Watch

Demerara Harbour Bridge

> Berbice Bridge […]