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Questions for GTT

Oct 19, 2020 Letters

DEAR EDITOR,
On the evening of Friday 16, instant I sought to purchase the 10Mb plan from GT&T. After dialling the *100# number and making the request, I received a message saying that a request was already being processed for me and that I should wait for five (5) minutes before trying again and if the problem continued, I should call the number 0488.
I waited in excess of that time and encountered the same problem. I then called the number given – 0488 – and went through a process of automated messages before someone answered me indicating that no service personnel was available at that time and that I should hold the line. After asking me to hold the line two more times, I was connected to another service personnel.
This service personnel took my name and phone number asked me to hold on and went off the line. She returned sometime after apologising profusely and commending me for my patience. She then again took my name, phone number and email address. She advised me not to make any further request as I would be double charged if I did. She then promised that she would get someone to look into the matter and ended the call.
What I would like to know is how long must I wait before trying again to purchase the plan? And do I have to pay for calling that 0488 number? The time recorded for my being on the line was 10 minutes. Wasn’t that helpful and efficient?
Concerned Customer

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