Latest update February 8th, 2025 5:56 AM

Guyana's largest selling daily and New York's most popular weekly

Latest News

Questions for GTT

Oct 19, 2020 Letters

DEAR EDITOR,
On the evening of Friday 16, instant I sought to purchase the 10Mb plan from GT&T. After dialling the *100# number and making the request, I received a message saying that a request was already being processed for me and that I should wait for five (5) minutes before trying again and if the problem continued, I should call the number 0488.
I waited in excess of that time and encountered the same problem. I then called the number given – 0488 – and went through a process of automated messages before someone answered me indicating that no service personnel was available at that time and that I should hold the line. After asking me to hold the line two more times, I was connected to another service personnel.
This service personnel took my name and phone number asked me to hold on and went off the line. She returned sometime after apologising profusely and commending me for my patience. She then again took my name, phone number and email address. She advised me not to make any further request as I would be double charged if I did. She then promised that she would get someone to look into the matter and ended the call.
What I would like to know is how long must I wait before trying again to purchase the plan? And do I have to pay for calling that 0488 number? The time recorded for my being on the line was 10 minutes. Wasn’t that helpful and efficient?
Concerned Customer

Similar Articles

The Glenn Lall Show|| February, 7th, 2025

Follow on Tik Tok @Glennlall

THE BLUNT OF THE DAY

Sports

Imlach masterclass 126, Alimohamed 66-ball 77, give Harpy Eagles life with game in balance 

Imlach masterclass 126, Alimohamed 66-ball 77, give Harpy Eagles life...

Feb 08, 2025

2025 CWI Regional 4-Day Championships Round 2 GHE vs. CCC Day 3…  -CCC 2nd innings (32-3) lead by 64 runs heading into final day Kaieteur Sports-Guyana Harpy Eagles Captain Tevin Imlach dazzled a...
Read More
Fraser rebounds well, as Arjoon keeps perfect record

Fraser rebounds well, as Arjoon keeps perfect...

Feb 08, 2025

Guyana to host historic 3×3 Quest Tournament

Guyana to host historic 3×3 Quest Tournament

Feb 08, 2025

Quarter-Finals in Mashramani Street Football Championships set for tonight at National Park

Quarter-Finals in Mashramani Street Football...

Feb 08, 2025

Vurlon Mills Football Academy launches KFC Challenge Series

Vurlon Mills Football Academy launches KFC...

Feb 08, 2025

DEMLIFE Golf Tournament tees off today at LGC

DEMLIFE Golf Tournament tees off today at LGC

Feb 08, 2025

Features/Columnists

Publisher’s Note

Freedom of speech is our core value at Kaieteur News. If the letter/e-mail you sent was not published, and you believe that its contents were not libellous, let us know, please contact us by phone or email.

Feel free to send us your comments and/or criticisms.
Contact: 624-6456; 225-8452; 225-8458; 225-8463; 225-8465; 225-8473 or 225-8491.
Or by Email: [email protected] / [email protected]

Weekend Cartoon

Bridge Watch

Demerara Harbour Bridge

> Berbice Bridge […]