Latest update December 2nd, 2024 1:00 AM

Guyana's largest selling daily and New York's most popular weekly

Latest News

I need my refund from Republic Bank

Jan 07, 2020 Letters

DEAR EDITOR,

In early October 2019, a wire transfer was made to my savings account. When I checked my account via Telebanking the sum that was there was less than expected, so the next day, October 8, I visited the Republic Bank branch on Water Street.
I spoke with a teller who produced a printout of the transactions that occurred with this account. From the printout, I saw that on October 7, a few days after the wire transfer was deposited, some charges were made from this account which I did not make and was unaware of. The sum of GY $3,685.82 was taken 6 times – six separate charges – totaling $22,114.92. From the printout, the payments were purportedly made to a company.
I informed the teller that I was not responsible for those charges and was advised to contact the company to get a refund. This company is based overseas, so I contacted it on Live chat and we moved to emails. After a week of back and forth emails, the company informed me that it found no record of the charges, did not have my card number on file, and advised me to dispute the charges with the bank.
In mid-October, I visited the Republic Bank branch on Water Street again where I disputed the charges, and was informed that after an investigation by the bank if it is found that I was not responsible for the charges then I will receive a refund.
To date, I have not received this refund and I have visited the bank several times about it. On each occasion I wasted many hours, waiting only to repeat the same story and be told that I would get a call from the bank to follow up. I never received any of the promised “follow up” calls.
Time is money and the amount of time I have already wasted on this matter is worth more than the money taken from my account.
I am appealing to Republic Bank to refund the monies taken from my account without my input and consent. It is a very petty amount for this mega bank to refund; the bank needs to do a quick investigation of the matter and stop treating customers like beggars.
Yours faithfully,
Narissa Deokarran

Similar Articles

The Glenn Lall Show | November, 20th, 2024

Follow on Tik Tok @Glennlall

 

THE BLUNT OF THE DAY

Sports

Wharton’s brilliance propels Chase’s Academic to another Republic Bank U18 title

Wharton’s brilliance propels Chase’s Academic to another Republic...

Dec 02, 2024

Kaieteur Sports- Chase’s Academic Foundation reaffirmed their dominance in the Republic Bank eight-team Under-18 Football League by storming to an emphatic 8-1 victory over Dolphin Secondary in the...
Read More
Seales’ 4 for 5 gives West Indies control as Bangladesh fold for 164

Seales’ 4 for 5 gives West Indies control...

Dec 02, 2024

WARRIORS BOUNCE BACK AGAINST HAMPSHIRE

WARRIORS BOUNCE BACK AGAINST HAMPSHIRE

Dec 02, 2024

Victoria go top with second win

Victoria go top with second win

Dec 02, 2024

GFF and Namilco officially launch Maid Marian Wheat Up Women’s Cup

GFF and Namilco officially launch Maid Marian...

Dec 02, 2024

GFF celebrates the successful completion of Georgetown Girls’ Football Festival

GFF celebrates the successful completion of...

Dec 02, 2024

Features/Columnists

Publisher’s Note

Freedom of speech is our core value at Kaieteur News. If the letter/e-mail you sent was not published, and you believe that its contents were not libellous, let us know, please contact us by phone or email.

Feel free to send us your comments and/or criticisms.
Contact: 624-6456; 225-8452; 225-8458; 225-8463; 225-8465; 225-8473 or 225-8491.
Or by Email: [email protected] / [email protected]

Weekend Cartoon

Bridge Watch

Demerara Harbour Bridge

> Berbice Bridge […]