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The complete disregard GTT shows to customers

Dec 13, 2019 Letters

DEAR EDITOR,

I have been a customer with GTT for a number of years, and in spite of their sub-standard services, kept supporting the Company. However, my recent experiences with them have opened my eyes to the sad reality, that they have no real care for customers.

My landline went down 23rd November this year, taking my internet service with it. The matter was reported the next day and a reference number was given me. I was also told that a technician will have it rectified in five (5) working days. At the end of the five working days no one showed up so I visited the branch in Linden. Then I was told the standard time is eight (8) working days. Even though I was upset I left believing that they would honour their assignment. Lo and behold, nine (9) working days passed but no one showed up. I then contacted the headquarters in Georgetown where I spoke to a supervisor who claimed that the area manager had set my repairs for the 11th or 12th of December. Again, I believed them. On the 11th December, I got a call from them requesting my location. I know it was from them because the person who called repeated my complaint. I waited at home all day, canceled my appointments two days in a stretch, yet, no one showed up. I called the office again and spoke to the area manager who promised to get back to me in a few minutes. It has been more than seven (7) hours ago. I called back and was put through to an answering machine.
Editor, is this right? Is this the way large companies treat customers? And I’m not the only customer they have been tricking like this. When I went to pay my bills, there were other customers there who were complaining about the time it takes for their issues to be fixed. There were persons who had to wait between three to six months to have them deal with their issues. GTT is incapable of providing decent services to Guyanese. Something needs to be done urgently. I have to be buying data, while still paying for an internet service. I feel robbed.

Yours sincerely,
Fed up Customer

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