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Language barrier, employees hinder full compliance of Consumers Affairs Act

Apr 22, 2019 News

 

By Trishan Craig

The Consumers Affairs Unit (CAU) has been working diligently to bring businesses in compliance with the Consumers Affairs Act (CAA). A re-inspection of businesses in 2018 by the unit found that 65 percent of entities heeded to the corrective measures highlighted while 35 percent are yet to come in compliance.
Ms. Feona Austin-Paul, the head of CAU highlighted that the unit is faced with some petty setbacks coming from businesses to bring the entities into compliance.
“The setbacks faced by the businesses which are hindering them from complying with the CAA are very simple things. For example, some businesses do not issue receipts or some have up no refund signs,” she stated.
“In approaching the businesses that are not compliant with the CAA, the unit is faced with obstacles to have these persons put in place the corrective measures. The main obstacles are persons who operate a business for the actual owner and the language barrier with Chinese businesses.”
“CAU found it difficult to get over to these businesses because of the challenge concerning the employees. These persons are saying that they don’t want to adhere to anything out of fear of getting the actual boss in trouble or they find it hard to contact the owner.
“In the case of the Chinese businesses, whenever the unit visits their business premises, they usually ask for us to return so that they can have an interpreter, therefore we are unable to relate anything to them.”
Based on a recent report by CAU, they will continue to ensure that all businesses are in compliance of the CAA.
In order to surmount their challenges, CAU is looking to be more active in regards to advocacy. Further inspections of businesses will also continue.
The report also highlighted that it is very important that suppliers are issued with extracts of the CAA, so as to foster fairer relations between consumers and suppliers.
A consumer and industry research will be undertaken to better understand the market and consumer supplier relationship. This information will be utilized for the implementation of programmes and recommendation of policies to make the market place fair for all stakeholders.

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