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Appealing for Govt., GCAA, to end this dilemma faced by Fly Jamaica passengers
Dear Editor,
I am among several other passengers who were booked to travel on Fly Jamaica Airways in December 2018 when the plane crashed and caused subsequent flights, including mine, to be cancelled. Soon after, I was informed via email from the airline to seek alternative arrangement and that the ticket money would be refunded in eight weeks’ time.
Editor, my ticket was purchased since October 2018 and to date no positive word was received from Fly Jamaica regarding the refund, neither was any refund made to me. Phone calls went unanswered, visits to the office met with closed doors and emails not acknowledged.
I am quite certain that the Government of Guyana and the Guyana Civil Aviation Authority are aware of this dilemma faced by Fly Jamaica passengers and the financial burden endured by not having a refund since this is a widely publicized matter ever since the accident occurred. In this regard, I humbly ask that the Ministry of the Presidency and the GCAA urgently address this matter and consider utilizing Fly Jamaica’s security bond held by the Government to refund passengers.
Regards
Indrowtie Singh
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