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Open letter to GTT’s Justin Nedd
DEAR EDITOR,
Online was physically quite long at GT&T branch at Camp and Robb Streets on Friday, 12thApril, 2019. Ask the scores of customers who were standing outside the outer entrance. One apparent reason for the slow service was the necessity for the customer attendants to search to confirm what each client’s bill was, it was obvious the latter did not have ‘online’ facilities, but just knew that it was time to pay up.
It is not hard to presume that the scenario was being replicated at other branch offices. Why therefore is this insistence on the pretence that GT&T is doing more ‘online’, when in fact, the standing lines are growing longer?
There was not even a comforting chair for the disabled. Then the next day, Directory Assistance consisted of a score of robotic voices asking me to wait for the next available representative, since my call was so important. I had to give up after three tries and twenty-five minutes in an attempt to report that the primary instrument of landline 226-5335 had not worked for two weeks now.
Regards
E. B. John
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