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This is akin to extortion.
Dear Editor
I should be grateful if you could publish this letter so that through this medium GT&T could deliberate on my complaint, for using the company’s customer service facility is an exercise in futility.
Since October last year I have been subscribing to GT&T Flame Plan on its Blaze internet service. Prior to this I was on the DSL Gold Plan for almost a decade.
On both plans (DSL Gold & Blaze Flame), up until two weeks ago, I was able, without any hindrance, to remotely view the images from the surveillance cameras at my home via either my phone or tablet. Unable to view the images, I solicited the help of an independent IT technician who verified that GT&T has blocked the port that was enabling the viewing of the images.
On January 21, 2019 at about 8.30 am I called the company’s customer service on number 097 and spoke with one Susan, who after a while informed me that her supervisor has advised her to inform me that I would have to upgrade my Blaze Flame plan to the Inferno before I could remotely access the cameras images, since the viewing requires a higher bandwidth.
I immediately objected to the supervisor’s advice. My contention is that with the previous DSL Gold plan that had a bandwidth of maximum 10 mbps and the Blaze Flame, which I currently have, with maximum bandwidth of 20 mbps, I effectively have been accessing the images, for if the bandwidth on both of these plans were inadequate I would not have been able to view the images.
I could only conclude that GT&T has deliberately disabled the system, not for the inadequacy of the bandwidth, but to force the consuming public who wishes to access the service as I do to unnecessarily upgrade to a higher and more expensive service. This is not right; it’s akin to extortion.
I have yesterday officially lodged this complaint with the Public Utilities Commission and will also be approaching the Consumers Association.
For security and confidential reason, I have refrained from publishing the particulars of my account.
Yours faithfully
Frustrated Customer
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