Latest update January 13th, 2025 3:10 AM
Latest News
- Oil deal requires Govt. to formally write Exxon to request renegotiation – Dr. Adams
- Govt. eyeing another US$1.5B loan from US EXIM Bank
- Israeli siege of north Gaza leaves 5,000 dead, missing after 100 days
- More traffic cops using bodycams after Hicken’s warning
- Second terminal for CJIA on govt’s 2025 agenda
GTT’s lousy service had pensioners waiting for hours to pay their phone bills
Dear Editor,
I have seen, with distress, the daily deterioration of the standards at GTT.
This was glaringly evident, yesterday, when I went to GTT’s Water Street (Fogarty’s) location to pay my phone bill. I stood, with several frustrated customers, for hours, waiting to pay my bill in a line that was not budging.
It was distressing to see several pensioners also sitting for hours and not being served.
And why was this happening? This was happening because, for some reason, there was only ONE cashier at the counter to deal with customers who were paying their phone and internet bills. Meanwhile, the section where phones were being sold was fully staffed.
Some of us, including me, attempted to locate the manager, only to be told, nonchalantly, that she was not available.
It was only after some frustrated customers began to raise their voices that another cashier was sent to assist. I had arrived at the location just after 11.00 a.m. and left after 2.00 p.m. Some were there even earlier.
With ‘service’ like this, it’s no wonder that many Guyanese are praying that GTT’s monopoly comes to a speedy end.
A very angry Consumer
Similar Articles
THE BLUNT OF THE DAY
Sports
Features/Columnists
Social media reporting is a double-edged sword
Peeping Tom… Kaieteur News- Social media has undoubtedly changed how we share and receive information. It has made... more
Clarifying misconceptions about the Panama Canal
Sir Ronald Sanders (Antigua and Barbuda’s Ambassador to the US and the OAS) By Sir Ronald Sanders Kaieteur News–... more
Weekend Cartoon
