My family and I are done with Dynamics Airways

Aug 16, 2017 Letters

Dear Editor,
Please allow me a space in your newspaper to express my frustration with the way Dynamic Airline and its staffers treat passengers. Mr. Editor, I booked my ticket with the company about four months ago to travel to the United States of America at a cost of US$774. My flight was scheduled to leave on Sunday, last.
As per normal, I got up early the Sunday morning, started packing my suitcase and after I finished readying, I called a taxi and headed to the Cheddi Jagan International Airport. My daughter even took the day off from work to assist me with the packing. To my disappointment, when I got to the airport I was informed that there was no flight out of Guyana that day for Dynamics Airways. In fact, the desk clerks informed me that the plane was heading into the country the night (Sunday) to take passenger out the following day. When the individual explained this to me, I calmly walked away. I arrived home, unwrap my frozen items and put them back into my freezer.
Mr. Editor, I am a diabetic patient and this constant back and forth is frustrating for me so before I went to the airport yesterday, I tried calling four numbers for Roraima Airways to confirm my flight. I was on the phone from 08:30 hrs to 9:30 hrs but could not get onto a single agent. Three of the lines were busy and one kept on ringing and went to the answering machine. After I failed to get onto the agency, I packed my suitcase again and went to the airport where there were many angry passengers like myself.
I went to the travel agent there and guess what? My name was not on the list of passengers who were supposed to leave the country yesterday and the day before. Now, imagine the stress of returning home and unpacking again. Mr. Editor, the first thing this agency should have done was having someone call all the passengers and updating them on the flight. Money doesn’t fall from the tree and I cannot afford to be taking taxi daily to go to the airport, hoping it is my time to leave the country. This airline is treating passengers like they are doing us a favour but we did not beg for this ticket, we purchased it. Long story short – I cancelled my ticket and will be booking with Caribbean Airline so will the rest of my family and if other passengers are smart, they will do the same thing.
Angry Dynamic Passenger

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My family and I are done with Dynamics Airways

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