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Digicel denies “programming problems” affecting texts

Aug 15, 2017 News

Digicel yesterday denied that programming issues are the reason why its texts are not going through to the network of the Guyana Telephone and Telegraph Company (GTT).

For the past three months, to date, customers of GTT have been unable to receive text messages (SMS) from Digicel, but are able to send. In statement by GTT, this was said to be due to “programming problems” experienced by Digicel.

However, Digicel contradicted this assertion, saying that “In truth, the respective technical teams of both Digicel and GT&T have been in continuous discussions in relation to this issue and both teams continue to work to find a solution”.

“Digicel’s only interest is in having a fully functioning service. We firmly believe that, in the interests of customers, our joint efforts should be focused on finding an effective solution within the shortest time possible,” said Chief Executive Officer (CEO) of Digicel Guyana, Gregory Dean.

Digicel stated that the timing for the “outburst” by GTT corresponds with the July closing date for the conclusion of the telecommunications monopoly in Guyana – a deadline which has already passed.

Digicel says it is “committed to ensuring that customers benefit from all that liberalization has to offer”. Also it is anticipating the opportunity of being able to serve its clients with “a full suite of innovative and value-packed communications services.”

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