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GTT’s customer incorrectly identified our Blaze High Speed Service
Dear Editor,
Please allow us the opportunity to respond to Darshni Balac’s letter which was headlined, “GTT’s “blaze” failed to blaze for continuous days”, published in your Tuesday, August 8, edition of Kaieteur News.
The writer h incorrectly implied that service the customer referred to, is our recently launched Blaze High Speed Internet service which has and continues to receive excellent reviews by those with access to the service. The fact is customer Balac’s access to the internet is done via the DSL and not the Blaze High Speed Internet which is provided via fibre.
The initial interruption of customer Balac’s service on July 16-18 resulted from the relocation of our cables in the Eccles area, at request of the Ministry of Public Infrastructure, in order to facilitate their construction of the overpass.
As part of GTT’s customer care protocol, we did issue a public notice which indicated both the period and reason for the outage. Service was eventually restored to the entire community at the end of the exercise. We do regret the inconvenience customer Balac has experienced and are pleased to advise that both the customer’s voice and internet services have since been restored.
Allison Parker
Public Relations Officer, GTT
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