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GTT must know this is “hard guava season”

Jun 30, 2017 Letters

Dear Editor,
Scores of GT T land line customers in Region 2 including myself are questioning the rationale behind a newly imposed charge of forty dollars for every receipt on the payment of bills at Post Offices in the district. The “extra charge” was considered to be unreasonable and should be rescinded forthwith having regard to the irrefutable fact that it would create further financial burden on them in this “hard guava season.”
Poor me as a housewife from the Richmond Housing Scheme left home with the exact amount as stated on the bill to make payment at the Anna Regina Post Office but it was not possible to do so; not having enough money for the “extra” charge. Undoubtedly this ugly experience of embarrassment had to be shared as well with other customers who like me had to return on another day to make payment all because of monopoly in a can’t do better situation.
The “extra” charge is a pellucid demonstration of the company’s interest to improve its financial position while neglecting to bring about improvements to the defective service which can well be considered as being far from good by not functioning at all ever so often. Even more worrying is the inordinate delay for corrective measures to be taken with the further aggravation of stress and frustration in a situation nothing less than adding insult to injury when better needs to be done.
Lynette Agard

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