My money is missing from my bank account with no explanation

Mar 28, 2017 Letters

Dear Editor,
I would like to bring to your attention something unacceptable that occurred recently with my bank account. In February, 2017, I was given a “tuition fees” loan to pay via cheque to a private institution. I was told that before the cheque is issued to me, I have to present myself to the bank to sign a few documents. After this was completed, I proceeded to the main branch to withdraw some money via the teller. The following day $49,793 was missing from my account. Upon querying from the staff, I was told that the transaction was done by me. So I asked for proof of this and a copy of a debit form was shown to me with my signature affixed to it. I never knowingly authorized for any money to be debited from my account and I believe I was tricked into doing this.
My question is – who withdrew this money on my behalf? The second incident occurred between March 15 -17, 2017. On March 15 I deposited money into my account to facilitate an online credit card payment and then subsequently returned the following day to add the remaining balance via the teller to my account. Upon checking my account after this transaction, the money was not seen at the ATM machine. This was queried twice at different times the same afternoon with no success. The supervisor was summoned by the teller, who spoke to me rudely then subsequently ignored my query.
On March 16th, I returned to the ATM machine in the evening and the money I deposited was there along with an excess of 3 million GYDs. In fear that the money I deposited would have disappeared in 24 hours similar to a prior incident, I withdrew my entire deposit.
The following day March 17th 2017, I was called by the same rude supervisor to visit the bank urgently. I was told that my account went into overdraft of $2795 GYD, because I withdrew all my money. I inquired about the 3 million in excess and this was ignored. The supervisor relayed to me that she isn’t knowledgeable about that and refused to examine the ATM transactions that I got from the machine as proof. Since the credit card payment had to be processed, I deposited the money again. I decided to meet with a manager from the main branch with my concerns and no valid explanation or apologies were given.I am kindly asking for the relevant authorities to investigate these two suspicious transactions or I may have to take legal action against the bank.
Concerned Account Holder

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My money is missing from my bank account with no explanation

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