Latest update April 3rd, 2025 7:45 PM

Guyana's largest selling daily and New York's most popular weekly

Latest News

Customer wants his money back from GTT

Mar 10, 2017 Letters

Dear Editor,
On Wednesday, January 25, 2017 my GTT DSL service went down. I thought it would have been a temporary disruption and opted not to report it immediately. By Saturday the service had not regularized and I realized that my actual telephone line 220-0178 was laden with static. I visited the GTT outlet at the Giftland Mall to report it and was told that they cannot take the complaint and that I needed to report it via telephone #0488.
This was duly done on Sunday, January 29, 2017 and I was given Ref# 1894357. I was told that it will take 3-5 days to fix, and should it not be rectified within that timeframe, I should follow-up by calling 0907 and give the representative my reference number.
I have called 0907 at least once every three days over the span of four weeks and have received a myriad of excuses and promises from the people manning that number. At the time of losing service, my DSL was paid ahead by more than a month. Will I get my money back for all the time that service was disrupted?
After countless weeks without service I am still at a loss as to when my service will resume. My son cannot do basic research on the internet. The odds are stacked against these kids. If it is not GTT it is GPL with the constant complete shutdowns…CONSTANT COMPLETE SHUTDOWNS. It means that my son cannot pack up and run to his grandparent’s house, or a friend’s house to escape the backwardness that seem to be consuming this stinking cesspool of a country because these days when you get power outages, it is not just your neighbourhood or village that gets blackout, it’s the whole damn coastline! Dear Mr. Nedd, the CEO of GTT, I need to have my telephone line/DSL fixed; your service and response time is atrocious. Your people know very well that my service has been down for almost 7 weeks now and, YES, I need my money back!
Stanton Seepersaud

Similar Articles

The Glenn Lall Show|| March, 31st, 2025

Follow on Tik Tok @Glennlall

 

THE BLUNT OF THE DAY

Sports

Rotary Club of New Amsterdam Childhood Obesity Prevention Inter Secondary School Tapeball Cricket competition continues

Rotary Club of New Amsterdam Childhood Obesity Prevention Inter...

Apr 03, 2025

Kaieteur Sports- When the competition continued there were action at the Rose Hall Community Centre in East Canje and the Berbice High School Grounds. There were wins for Berbice Educational...
Read More
Demerara beat Berbice by 6 wickets after Apple half-century blitz

Demerara beat Berbice by 6 wickets after Apple...

Apr 03, 2025

DCB Under19 Inter-Association Cricket Tournament 2025 begins

DCB Under19 Inter-Association Cricket Tournament...

Apr 03, 2025

Tagore Memorial Secondary School benefits from cricket gear, courtesy of the Bheer family

Tagore Memorial Secondary School benefits from...

Apr 03, 2025

Hurricanes knock Eagles off course despite Anderson gritty 77*

Hurricanes knock Eagles off course despite...

Apr 03, 2025

Peter’s Hall, Herstelling ‘A’ advance to EBDCA Division II 40-Over semis

Peter’s Hall, Herstelling ‘A’ advance to...

Apr 03, 2025

Features/Columnists

Publisher’s Note

Freedom of speech is our core value at Kaieteur News. If the letter/e-mail you sent was not published, and you believe that its contents were not libellous, let us know, please contact us by phone or email.

Feel free to send us your comments and/or criticisms.
Contact: 624-6456; 225-8452; 225-8458; 225-8463; 225-8465; 225-8473 or 225-8491.
Or by Email: [email protected] / [email protected]

Weekend Cartoon

Bridge Watch

Demerara Harbour Bridge

> Berbice Bridge […]