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Has something gone wrong with GTT?

Feb 10, 2017 Letters

Dear Editor,
GTT is our national provider of internet and landline phone services. These facilities are no longer novel luxuries but have become with current living, essential tools and services that we depend on for business, homework, research and correspondences.
It’s more than two weeks since my landline [227-5503] went dead. I was told that within ten days the technicians will address the matter. I no longer call the toll free number, because I hear the same irritating recitation that says nothing.
My internet service has gone. The experts at home have tried troubleshooting, replacing cable and praying. The gods at GTT aren’t listening, I am talking to other citizens who are as confused as I was; they have carried their modems for testing, asked electricians to check their wiring and changed cable connections, to no avail.
The Internet support people don’t work on weekends, remarkable! So much for customer service! Something has gone wrong with this company for the past 4-5 years. Rumour has it a certain big gun in the company needs to be investigated. Why aren’t they litigating against this person? Is it that this person has sensitive information?
I just paid $5,000.00 for a replacement phone; remember those used to be free? At the end of the day informing the nation is the best alternative.
I like GTT they’ve been supportive of local creativity when other ‘Big’ companies have turned their backs on us, I want this company to endure but bad service is bad service, so what’s going on at GTT?
Barrington Braithwaite

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