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Plea for GTT to repair landline phone in Region 2

Apr 12, 2016 Letters

Dear Editor,
The protracted delay by G.T T. to rectify faults that plague its land line service in my Region # 2 district is really disgusting and sickening when better needs to be done not as a favour but an obligation to customers. Some five months ago my first complaint was made at the Anna Regina compound in relation to my phone in a residence at Adventure not functioning with endless reminders but it was just useless to bring about improvements on to now. Another one in Suddie also stopped working about a month ago with the complaint desk being notified as well but sadly the difficulty to effect repairs remains baffling.
What is beyond my understanding is that a vehicle with technicians would pass regularly by the two roadside premises but not even for the sake of courtesy was an excuse  made for not being able to take corrective measures. Equally disturbing too is that it was never ever possible for me to make contact with anyone on several visits at the Anna Regina location to ascertain the cause for the inordinate delay which is most unacceptable with travelling money and time being wasted. The present system being used to effect repairs is not good enough at all when a specific time frame to do so needs to be implemented.
With much promptness the company submits monthly payment bills even for rental alone but to pay for a service when it was not provided is unreasonable and unfair.
Baliram Persaud

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