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Complaint of almost dead internet service in Berbice

Mar 01, 2016 Letters

Dear Editor,
It is with regret that I write to you today regarding the high-speed Internet service in the Berbice-New Amsterdam area provided by GT&T. While the service has not had any major, long running problems before, recently users have experienced severe interruptions to their Internet service as well as very slow speeds.
The problem began in December last, when the Internet went down due to a reported fiber cable cut. It was observed that poor internet services are being provided since then to now; particularly on weekends and evenings (prime time). On the technical side, the service discontinuity is estimated between 25-50% loss of data when measured. Basic usage like streaming (youtube, Netflix etc), web browsing, downloads and using emails are extremely poor.
Contact was made by several persons from various areas affected and to this day no permanent fix to the issues are being executed. Hence, we are paying for poor to almost dead services and wish to implore the service provider to rectify the issues asap. At this time we have no alternatives for efficient internet access and it was made clear that persons paying business rates for the same service in the same areas we live are not experiencing the poor performance we are getting.
 Concerned Citizens
(Berbice-New Amsterdam)

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