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Tourism directorate ramps up service quality at Moleson Creek
The Ministry of Tourism is spearheading an intensive programme to enhance both the physical space and operational procedures at the Moleson Creek Ferry Terminal.
Regina King, GTA presented 2 retractable banners to Ms. Williams, Manager of the Ferry terminal.
The project was conceived and is being led by the Ministry’s Director General, Donald Sinclair. He is working in close collaboration with the Guyana Tourism Authority, the Canawaima Authority, the Ministry of Public Infrastructure and the other entities.
On Saturday, a large team that included several Tourism Development Officers, spent the day at the Terminal continuing the informal training and sensitization of workers, minibus drivers and conductors. The Ministry also delivered on a promise made a month ago to the providers of transportation services.
They were all presented with new ‘uniforms’, t-shirts emblazoned with the nation’s new tourism brand: Guyana – South America Undiscovered.
In addition, every passenger arriving on the early morning ferry was offered traditional Christmas cake and ginger beer, the latter with the compliments of Banks DIH Ltd. Most of the passengers were very appreciative of this gesture.
The terminal at Springlands, Corentyne is an important Port of Entry, particularly for visitors coming to Guyana from Suriname, French Guiana and Brazil via the Canawaima ferry. The Tourism Ministry’s chief objective is to ensure that the physical facilities remain welcoming and that the passengers’ experience at the Guyana terminal is always hassle-free and orderly.
The Moleson Creek terminal falls under the umbrella of the Ministry of Public Infrastructure.
Tourism Director General, Donald Sinclair, said yesterday that his Ministry over the next few weeks will engage the relevant authorities and lay out proposals for further enhancement of the facilities and improvements in the quality of services.
Additional training in Customer Services is on the cards for front line operators who interact daily with the people passing through the terminal.
The GTA has already begun a language programme aimed at improving the operators’ ability to communicate in Dutch and Portuguese.
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