Customer takes umbrage at GT&T’s attitude

Dec 03, 2015 Letters

Dear Editor,
It is with deep rage that I write to you today about an incident with GT&T that occurred to me today (Wednesday November 2). As we all know GT&T has been promoting their new slogan “Do More” however, this slogan should have been “Do Less” as it is that which is taking place with their current shift in policy. I have just purchased a $500 card which I entered in my phone and I transferred $100 to my girlfriend for which I was charged $9 for the transfer. I then opted in for the daily “Free after Two” option to which I did not receive any text confirming that I can text for free after 2 PM. Anyway I decided to text as I know that sometimes the message is delayed but I can use the above mentioned service. After sending three messages I noticed that they were charging for each one so, seeing that I couldn’t keep waiting for longer. I decided to make a call to my girlfriend whom I also sent the three texts to and who is a GT&T customer as well. I had $363 before I made that call. Lo and behold after talking about 15 minutes the call was cut and upon redialing I was greeted by the no credit message.
Editor, please allow me to ask: is this how GT&T expect to be competitive in the Telecommunications Sector with all this maltreatment meted out to its customers? Why is it that they cannot even send a message telling us that they are experiencing difficulties? Calling to the 0488 is totally pointless. To the Government I would like to know when exactly the Telecommunications Bill will be passed so that a company like GT&T can be put into the competitive business which they so rightly belong to
Amir Khan

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