Educator accuses GPL of psychological torture

Dec 01, 2015 Letters

Dear Editor,
My name is Carol Ann Munro, and I am the Managing Director of the school, Achievers’ Academy. This letter is written with much frustration. I and totally fed-up of this situation with Guyana Power and Light and the billing system. If I am to sit down and calculate my time, stationery which includes ink, electricity, fuel for driving from home to GPL, meals, I am sure it will be a handsome sum. Besides, time lost not being given to my business, I am not sure what it will be. If GPL would check the amount of writings I’ve done to GPL addressing incorrect reading, estimated bills, and a meter which seemed to be spinning too fast, GPL find they are numerous.
It was discovered that the meter had a problem; and I paying over a period without a bill, It was at a difference of $71,222.45, July 4th, 2015. I paid on that day, $35,600, with a balance of $35,622.45. A contract was entered into of $11,874.00. If GPL check its system, it would see it was cleared in full with all monthly relevant payments to the bills in respect of. This was not without calling constantly to state the reading against, what was read on the bill. Every month, I was calling a lady named Persaud, attached to Middle Street, to state that the reading of my bill did not correspond with the meter’s reading on the bill. That I was still being estimated and it was way above what was used. I took pictures and made notes every time.
On 15tNovember, 2015, my husband and I read the meter and took a picture after a bill had arrived. This was the reading:
1. Mrs. Munro 4178
2. Bill — 4401 (a difference of 223 kilowatts a total of $15,569.86)
We immediately called and reported this.
On the 4th of November, 2015, one Mr. Mentore came in place of Mr. Henry and replaced the meter, his reading was 4195; I am in possession of the work order. The new meter was placed on the building with a reading of 6211, on the said date. Please note, three days after our reading. The present bill, came claiming a reading was conducted on the 6th November, 2015, which is two days later after that meter was no longer on the building, how this was done, I can’t say. But the reading came at 4760. A difference of 565 kilowatts against Mr. Mentore’s and, again, on a meter that was removed on the 4th, against the 6th of the same month.
There are two other buildings in the area now with meters, against the one alone in the vicinity with electricity. It is also troubling, that when GPL, sends these large sums, and if it is not paid, then they’ll cut you off. The running around to fix and adjust it, is tiresome. A 25kva Transformer, 2 post, over 100ft of wire and $50,000 for the meter all paid for by me, for what? For constantly running around with GPL to fix bills?
You know what I regret most of all; that I did not take the money I had in hand and invested it in a solar system. For this has turned out to be a time-consuming, frustrating, poor execution of a company that has been established for years, computerized and can’t have its work executed with efficiency. Who compensates persons for the time, energy, emotional distress and other expenses persons exert to deal with situations like this? Not once, but repeatedly. It is absurdity to the highest. Mr. Welch, you are the new CEO, kindly put an end to this situation once and for all, I can’t deal with this anymore.
Mrs. Munro Managing Director
Managing Director
Achievers’ Academy

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Educator accuses GPL of psychological torture

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