GTT is taking customers for granted

Nov 03, 2015 Letters

Dear Editor,
It is with utter disgust and frustration I compose this letter. Recently and over the years I have had several problems with GTT and their poor services they provide. Many others I interact with share the same view. Just because GTT has the monopoly of telecommunications they do what they feel like. They answer the phone when they feel like, they talk to you anyhow and they provide little to no technical services. This is not right. I wish to highlight the following few issues that affects GTT customers on a daily basis and I would be very grateful if you can publish these concerns.
1.   It has been over 25 days since I reported an internet problem at my workplace at Garden of Eden. I keep calling and nothing has been done since. They keep saying a technician will visit but no one came. One time they even told me the case is closed. No one came and they closed the file. Are they serious? This has been an ongoing problem since the start of this year at this location. The internet has never been stable. On and off all the time and we have to pay for the full service which we don’t receive. Unfortunately no other service provider reaches this area or we would have switched already!
2.   Since October 25, they reported that a cable has been damaged. Annandale and its environs have been without internet and phone for almost 5 days now. There is no urgency the fix this problem. It seems as though they don’t care. Customers will still be billed for this no service. In other countries comparable to Guyana’s economy I see such problems fixed within minutes.
3.   GTT has been boasting about faster speeds in recent times. This is not true for the areas that I utilize internet services. Many of my colleagues agree. I think these statements by GTT are very misleading. GT&T, please make sure your speeds are indeed faster before you brag about it. It damages your reputation and makes you lose customers.
4.   Based on my calculations, the cost for a call per minute is now $30. I checked this against calls I made and this was the result. Can someone from GTT please inform the public if the call cost has increased?
I am pleading with the management of GTT to please ensure that reports are dealt with in a timely manner, please work as quickly as possible to deal with emergencies to avoid inconvenience to people and when you say internet speeds are faster please make sure that it is. I am also calling on the new Government to step in do something about this. MT has for too long been taking advantage of the Guyanese citizens. Other competitors in telecommunications are urgently needed!
K. Ramkelawan

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GTT is taking customers for granted

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