Upset by unprofessionalism displayed by staff of the NBTS

Oct 06, 2015 Letters

Dear Editor,
As is very much known by the public, the National Blood Transfusion Services (NBTS) located within the Georgetown Public Hospital Corporation’s compound is in dire need of blood and constantly urges healthy individuals to become voluntary blood donors. As a result of the appeals made by the NBTS, the leaders and members of Guyana Pandits’ Council and Radha Krishna Mandir of Georgetown organize an annual blood donation drive through tremendous commitment and dedication.
However, at the recently held blood drive at the Mandir on Saturday 3rd October, 2015, I was appalled by the unprofessional manner in which the blood drive was conducted by the members of staff of the NBTS. Just after approximately forty units of blood had been donated, members of the Mandir were informed that they were unable to accommodate any more donors as they had exhausted all the barcodes that were used to code the bags for each donor. I was quite puzzled upon hearing this statement. Surely the staff should have been appropriately equipped with all the essential items to conduct the blood drive successfully. I then proceeded to question one member of staff who was leading the operation. I was made to understand by her that over fifty barcodes were brought along for the blood drive. Considering my calculations to be correct, there should have been at least eleven more barcodes available, however I was unsuccessful in getting an explanation as to where the remaining barcodes were, as all I was given by her was an uncooperative “Sorry, I don’t know.” I noted to her that there are at least twenty five more voluntary donors who are waiting to donate blood, myself included, however she said that there is nothing she could do about it. Now, Mr. Editor, if she was aware that the barcodes were depleting, she simply could have made contact with the NBTS and requested more barcodes, something which she failed to do.
I am quite shocked, upset and disappointed at the attitude and level of unprofessionalism displayed by the members of staff of the NBTS. The NBTS is constantly requesting individuals to donate blood through numerous means: the media, the use of billboards and those of us who are regular donors would receive telephone calls directly from the NBTS. And now, when individuals are willingly available to donate blood, they are being turned away. It is quite sad at the experience encountered by the voluntary donors and the members of the Mandir. I fervently hope that the management of the NBTS can look into this situation and if possible have the intervention of higher authorities, the Ministry of Public Health so as to avoid such an instance from reoccurring in the future.
Devica Uditram

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Upset by unprofessionalism displayed by staff of the NBTS

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