Latest update February 7th, 2025 2:57 PM

Guyana's largest selling daily and New York's most popular weekly

Latest News

Worst Online Bank 2015

Sep 25, 2015 Letters

Dear Editor,
As I read an article “ScotiaBank wins best digital bank 2015” I began to wonder which bank would probably win the worse digital bank 2015 prize. My choice for this prize is Republic Bank Guyana (RBL) Ltd. My first complaint relating to RBL’s Online banking started in July 2011 and I have had numerous since. The complaint is related to my inability to perform a simple thing such as a query on my transactions. The message which is commonly shown is “The service is temporarily unavailable. Please try again later or call our customer service at $CUSTOMER_SERVICE_CENTER$.” The sad part is I first noticed this issue 4 years ago and today it still occurs with my last communication to Republic about this issue being sent on August 9, 2015 for which I have not received any acknowledgment up to this time of writing this letter.
Another phenomenon I’ve noticed recently is that some features of the online bank seems to be unavailable during the evenings. Recently I tried to conduct a transaction during the evening around 11:30 PM and after trying 3 different browsers and other efforts I was unsuccessful. Next day I retried the transaction around 5 pm and it was successful. Thinking it might have been a glitch with their system I let it pass. A few days later I had to conduct another transaction, so round 11:46 PM, I attempted to complete the transaction and as sure as the sun shines by day the transaction failed. This happened even after this time using two different computers and three different browsers on each of these computers. So the next day around 2:30 PM I retried the transaction again and similarly to the previous time, the transaction was successful during the day.
My assumption is when an organization establishes an online bank, it is expected that the system will be available 24x7x365. One can expect that there will be need for system maintenance. However, one also expects a major regional bank to have redundant systems in place to ensure maximum availability. In this case, I seem not to be able to use and or take advantage of the features which are part of RBL’s online banking application. It is unfortunate that Guyanese have to experience this type of incomplete and poor service from an institution which is a regional banking giant. Then again, what can we expect from organizations which seem to think they don’t have to put in that extra effort for Guyanese.
Nik Alleyne

Similar Articles

The Glenn Lall Show | February, 3rd, 2025

Follow on Tik Tok @Glennlall

THE BLUNT OF THE DAY

Sports

Corbin century, fast-bowlers give CCC lead as champs face stern Day 3 test

Corbin century, fast-bowlers give CCC lead as champs face stern Day 3...

Feb 07, 2025

2025 CWI Regional 4-Day Championships Round 2…GHE vs. CCC Day 2 -Eagles (1st innings 166-6, Imlach 58*) trail CCC by 209 runs  Kaieteur Sports- Combined Campuses and Colleges (CCC) owned Day 2...
Read More
Powerlifting to kick off year with Novices/Juniors on February 16

Powerlifting to kick off year with...

Feb 07, 2025

North Essequibo cart off ECB Busta-sponsored T20 trophy

North Essequibo cart off ECB Busta-sponsored T20...

Feb 07, 2025

Construction progress of five New Stadiums, Palmyra leading the charge

Construction progress of five New Stadiums,...

Feb 07, 2025

Inclement weather forces BCB to halt cricket competitions in Berbice

Inclement weather forces BCB to halt cricket...

Feb 07, 2025

EBDCA/D&R Construction 40-Over Cricket Competition continues

EBDCA/D&R Construction 40-Over Cricket...

Feb 06, 2025

Features/Columnists

Publisher’s Note

Freedom of speech is our core value at Kaieteur News. If the letter/e-mail you sent was not published, and you believe that its contents were not libellous, let us know, please contact us by phone or email.

Feel free to send us your comments and/or criticisms.
Contact: 624-6456; 225-8452; 225-8458; 225-8463; 225-8465; 225-8473 or 225-8491.
Or by Email: [email protected] / [email protected]

Weekend Cartoon

Bridge Watch

Demerara Harbour Bridge

> Berbice Bridge […]