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GPL launches customer services survey

Jul 18, 2015 News

The Guyana Power and Light Inc. (GPL) says that it is moving to improve its service with the launching of a customer care survey.
The idea is to see more measures taken to improve the customer services offices and call centre of the state company.
“We are therefore seeking the full cooperation of our customers as the feedback garnered is critical for improving the areas which requires enhancements. Just to note, such important customer feedback in recent years has led to many improvements including the introduction of Customer Service Centres in district hubs across Guyana in 2014 – East Coast Demerara (Mon Repos Centre), East Bank Demerara, (Grove Centre) and East Bank Essequibo (Parika Centre). Testimony to our Company’s’ commitment of ardently using the feedback garnered to improve service delivery,” GPL said yesterday in announcing the survey.
During the survey, customers may be approached by a representative (with proper identification) when visiting any of the Customer Services Offices, at their homes or via telephone to answer just a few simple questions which can impact greatly on our customer care.
“This survey will be continuously done during the second half of this year and timely feedback will be given to our customers.”

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