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GRA has a Grievance Handling Procedure in place to resolve work related issues

Oct 23, 2014 Letters

DEAR EDITOR,
Reference is made to a letter to the editor published in the Kaieteur News on October 17, 2014 titled ‘What will be uncovered if an audit is done on Mr. Sattaur?’ The letter was read and its content noted. We thank the author of the letter for the concerns stated.
It is important to note that the Guyana Revenue Authority is the most prestigious revenue collection agency in this country. We are obligated to provide a professional environment and assurance of the rights of all employees. Like all large organizations, we uphold the standards and best practices required to treat with and motivate staff at all levels.
Accordingly, to ensure that all staff at all levels are treated fairly and professionally, there are Human Resource Policies, such as, the Grievance Handling Procedure, where all staff are advised to channel their complaints/concerns through a systematic process. These matters are resolved with impartiality, due care and confidentiality. Sadly, however, this was not followed in this case and it is rather unfortunate that the ‘staff’ chose such a medium to raise his /her concerns.
Editor, the organization respects your right to publish articles in the Kaieteur News. However, this right also has a commensurate responsibility that requires you to substantiate the facts before bringing the organization into disrepute. You are urged that in cases where letters/articles relating to staffing issues within the GRA are sent for publication, it will be prudent for you to adhere to the known principles of journalistic protocol before publishing, by allowing the GRA an opportunity to respond to these statements/ conjecture which are deemed to be unfounded.
Please note that, inaccurate statements published may lead to litigation/s which would serve to defeat the purpose of your daily newsprint. Hence in future, it is requested that contact is first made with the GRA for comments before publishing those articles and/or letters.
Guyana Revenue Authority

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Contact: 624-6456; 225-8452; 225-8458; 225-8463; 225-8465; 225-8473 or 225-8491.
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