TravelSpan working to restore flight normalcy

Aug 14, 2014 News

After a period of extensive delays, Vision Airlines and TravelSpan are assuring their customers that moves are apace to return to normalcy. Several passengers in recent days were forced to vocalize their concerns after being affected by delays in the Vision Airlines flights.
In a press statement from the travel entity, it was revealed that the extensive and unforeseen debilitating delay was due to dedicated and back-up aircraft, encountering mechanical-related issues over the period August 8th through 12th.
It was however, pointed out that its 767/300 is back in the air and has resumed flying, while the maintenance team continues to work around the clock on getting a second aircraft back in the air.
Moreover it was noted, that some affected passengers in Guyana were flown out and additional flights were scheduled even as Vision Airlines gears towards sustaining its efforts and commitment to rectify the situation with urgency.
“While this is taking place; we are making major efforts to look for an alternative carrier to use as a subservice, in order to airlift all passengers to their destinations. Our number one priority is passenger safety and we will never compromise on equipment,” the statement added.
It was also highlighted that efforts have been made to work closely with affected passengers since the first delay encountered.
“We have given out meal vouchers at the airports where passengers were already checked in. We have placed out of town passengers into hotels. We are additionally extending stays on trips for those that can, at no cost to passengers, based on space availability, and in more severe cases we have been processing refunds for passengers that can no longer travel or choose not to travel,” the statement indicated.
In offering its “sincerest and heartfelt apology and regrets, it was also pointed out that persons so desirous can make contact with the local TravelSpan office on telephone numbers 227-1701 and in NY 718-845-0437 for the rescheduled time for the updated Vision Airlines schedule. It was also underscored that persons should not travel to any airport unless advised by a TravelSpan Representative.
Efforts will also be made to provide updates via website www.travelspan.com and facebook.com/travelspan.

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TravelSpan working to restore flight normalcy

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