Latest update March 30th, 2025 7:59 PM

Guyana's largest selling daily and New York's most popular weekly

Latest News

Talk is indeed cheap, GT&T

Aug 14, 2014 Letters

DEAR EDITOR,
It is my opinion that all this talk from GT&T about highly valuing their customers in their letter which was published in the Aug 11, 2014 Edition of this newspaper was nothing but cheap talk.
For a company with the size and magnitude of GT&T’s, one would expect more than an apology in an attempt to redeem themselves. Just an apology? No form of compensation? Not that I was looking forward to that initially, however an attempt to offer compensation would have truly indicated the depth of your sincerity. You leave much to be desired. You would definitely be left behind if you were operating in a first world country.
Secondly, I would love for GT&T to explain to their customers why they are only giving 600mb per month at a cost of $2,200 (rounded to the nearest hundred) whereas the other Internet Service Provider gives 1500mb (50mb per day * 30 days on avg.) for $2900. Informed users do the math, who gives a whole lot more? Who is giving “Better Value” for your hard earned dollars?
You may want to argue that GT&T allows “freedom and flexibility” by not restricting daily usage, but I view this as merely a simple marketing strategy. Offer a product that is similar to the competitor’s with slightly different terms of usage.
GT&T allows customers to manage their data independently whereas the other network manages that data for users. Now those two little terms (“manage” and “be managed”) just allow customers to choose a network that best caters for their individual needs. Offering 600mb for $2,200 is just not competitive enough!
I apologise for stating that GT&T offers 20mb per day (600mb/ 30 days) in my previous letter. Is it more accurate for me to say that GT&T offers 600mb per month while Digicel offers 1500mb per month for just a few hundred dollars more? I must point out that although a user on the other network may reach their daily limit, there is just no way that a one-month service ends prematurely. Now this is the epitome of delivering what was promised/implied.
When a GT&T customer wishes to subscribe for the one-month service, they enter “GT1M”not “GT600mb”. It is expected that the service should last close to a month. After all, the user would have subscribed for a “one-month” plan. 600mb is just not sufficient to last for one month. GT&T says that they offer “freedom and flexibility” while in reality they are offering a service that is “extremely limiting”.
GT&T does not send iPhone users any prior notification to inform them that the service will be terminated in the near future. Way out of the blue, iPhone users receive notification that says “your GT&T Internet Service has been suspended because you have exceeded your time service or data allocation”.
Come on GT&T, you can give Guyanese more than that. I propose that you either reduce the price for this service or increase the data quota. 600 megabytes for $2,200 is not giving Guyanese “Best Value” for their money. Just as interest rates on loans from Commercial Banks are regulated by Central Bank, doesn’t the Public Utilities Committee (PUC) set standards for these utility companies to adopt in an effort to protect the smaller man from being so vulnerable to these unfair profit-earning schemes by larger companies? Informed users, spend your hard earned dollars wisely.
According to Martin Luther King Jr “Our lives begin to end the day we become silent about things that matter”. I urge you to be courageous and stand up for what you deserve.
Still Dissatisfied,
Nyozi Fraser

Similar Articles

The Glenn Lall Show|| March, 28th, 2025

Follow on Tik Tok @Glennlall

 

THE BLUNT OF THE DAY

Sports

Yarrowkabra smashes four in Tutorial, as Dolphin, Waramuri Sec’ remain unbeaten

Yarrowkabra smashes four in Tutorial, as Dolphin, Waramuri Sec’...

Mar 30, 2025

Kaieteur Sports- The Petra Organisation Milo/Massy Boy’s Under-18 Football Championship is set to conclude its third-round stage today, marking the end of preliminary rounds of the 11th annual...
Read More
Ramesh Chattergoon smacks 110* in ESCL T20, Over-40

Ramesh Chattergoon smacks 110* in ESCL T20,...

Mar 30, 2025

Minister Vickram Bharrat to sponsor cricket coaching sessions in home town of Berbice

Minister Vickram Bharrat to sponsor cricket...

Mar 30, 2025

Botafago whip Hi Stars 6-4, Silver Shattas humble Ward Panthers 7-4

Botafago whip Hi Stars 6-4, Silver Shattas humble...

Mar 30, 2025

Cricket Zone USA signs Motie as E4 Brand Ambassador

Cricket Zone USA signs Motie as E4 Brand...

Mar 30, 2025

Abram Zuil Secondary among winners in Region2 section of the Jagan memorial Windball Cricket tourney

Abram Zuil Secondary among winners in Region2...

Mar 30, 2025

Features/Columnists

  • The PPP is afraid

    Peeping Tom… Kaieteur News- Bharrat Jagdeo, General Secretary of the People’s Progressive Party (PPP), stood before... more

Publisher’s Note

Freedom of speech is our core value at Kaieteur News. If the letter/e-mail you sent was not published, and you believe that its contents were not libellous, let us know, please contact us by phone or email.

Feel free to send us your comments and/or criticisms.
Contact: 624-6456; 225-8452; 225-8458; 225-8463; 225-8465; 225-8473 or 225-8491.
Or by Email: [email protected] / [email protected]

Weekend Cartoon

Bridge Watch

Demerara Harbour Bridge

> Berbice Bridge […]