GPL STRIKES AGAIN

Jul 18, 2014 Letters

Dear Editor,
This writer is one who truly wishes Guyana Power and Light the very best of wishes, as it endeavours to improve its service and expand this vital utility.
This enterprise is a monopoly, dogged by enormous problems, mostly due to dishonesty by certain citizens of the population wishing to steal electricity, and employees who are dishonest, even selling out the utility and its profitability by deceitful acts such as conspiracies
Then there are customer representatives who are incompetent, despite much training, lacking the talent to communicate and make the customer comfortable and feeling appreciated, regardless of the business they are there to transact.
These customer service reps have to install into their mentalities the fact, that without the customer, whatever business they are there for, is the cause of their employment. One can be disciplined and decisive, yet maintaining the dignity of the customer.
Before I move with main thrust of the letter, I wish to emphasize that it boggles the human comprehension that in the modern civilization, where electric service is a common and necessary facility, that so many areas are still bereft of it and people are left in confusion and darkness, in tension and annoyance.
Notwithstanding, it is known that this utility, which falls under the watchful eyes of Prime Minister, Samuel Archibald Hinds, and Chief Executive Officer Bharat Dindyal, , does have some very competent, dedicated and professional administrators and managers, even middle management.
The trouble is that there is such major dishonesty in our society. The length that workers and some citizens, rich and not so rich, will go to get free electric service actually is a disgrace to us as a people. I encourage anyone knowing that his neighbour or family is involved in theft of electricity, to report that relative or friend.
This is a patriotic duty to one’s country and even a favour to the thief, to bring them in line of decency, honesty and decorum.
“In the year 2011, September 2: I went into GPL to change the name of a property and to pay for the inspection fee for a prepaid meter (I was probably one of the first in the country to take and support prepaid meters publicly). The account number is 0399760-0076611. The customer service representative was D. Stephens. Fee: $3,500; Meter number: 00004378.
To date I am still without the meter change!!!!!
Years ago, someone called to say that they wish to inspect, and I told them I was at Queen’s Elizabeth’s palace at the gold and black gate, as I was on a rare vacation, and as soon as I get back within two weeks, I will let them know. He agreed.
On returning, I contacted the office and told them of my return and to arrange the inspection and installation earliest. Last year I spoke even to a manageress. She said they will connect as soon as ‘we get meters.’ I am still waiting to have the pre-paid meter at 277 Atlantic Gardens.
Imagine, since 2011, the job cannot be done!
Roshan Khan
Friend of GPL

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GPL STRIKES AGAIN

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