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GT&T facilitates online payment of bills
As E-commerce gains momentum locally, the Guyana Telephone and Telegraph Company (GT&T) yesterday launched its online billing service with the aim of saving money and making customers happier.
GT&T’s CEO Radha Krishna Sharma demonstrates the new service
With this platform, GT&T post-paid customers can now experience the convenience of accessing telephone bills online using any internet-enabled device including smartphones, iPads, tablets, and laptops.
The free service which can be accessed at https://myaccount.gtt.co.gy allows customers to view all their telephone details including their current telephone charges, previous bills, payment history, account balances, due dates or call details.
Customers who prefer to have a physical copy of the bill for record keeping have the option to download, save and print bills from MyAccount.
The service is available for all GT&T postpaid customers with landline, mobile and DSL accounts.
For registration, customers will require their telephone number, telephone account number and an invoice number from a telephone bill within the last three months.
Upon successful registration, a notification will be highlighted, and a temporary password will be sent to the email address of the applicant. After entering this temporary password, the applicant will receive a prompt to change the password. The applicant will then login with this new password to access their account. Once registered, the customer can add accounts (other postpaid telephone numbers) to their profile and management them from one login ID.
“GT&T sees this service as very convenient not only for our residential customers but also corporate customers who will be better able to integrate and manage their telephone accounts with ease and convenience.
“The introduction of this service is the first phase in GT&T’s move to offer a complete electronic Telephone Account Management platform for customers as we move to introduce new technology and improve our customer service.”
GT&T’s Chief Executive Officer, Radha Krishna Sharma, told the media that his company is proud of the move and will be launching two new initiatives soon to further push mobile technology.
GT&T also hopes to save some cash, which it will, once a significant amount of customers move to the e-billing system.
Sharma said that the money the company spends monthly on the postage of 200,000 bills countrywide runs into the millions – at least US$50,000 (G$10M). He explained that the cost has to also be viewed as more than just the dollar value. He said that the process of moving such volumes of paper through the post office system will be eliminated.
He explained that through GT&T Mobile Money system, the company will be setting up points of sale that will allow customers to make purchases at supermarkets across the country.
The company’s Director of Customer Services, Pamela Briggs said “We envisage customers no longer having to join queues, whether our business offices or via our Call Centre, to obtain billing information”.
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