The customer refused to conform to our security protocols

May 03, 2014 Letters

DEAR EDITOR,
I read with great consternation a letter which appeared in the Kaieteur News edition of the 2nd May, 2014, under the headline, “Diminishing the dignity of shoppers”, written by Lenno Craig.
The said letter contains several inaccuracies, including a flawed account of what actually transpired on the day in question.
For the record, our business establishment is fitted with three facilities for customers to leave their bags or other personal items while shopping in our stores. Two of those fixtures are located within the store and are equipped with locking facilities, controlled by the customer. The third which is located within the entrance of the store is designed for larger bags and is controlled by security staff attached to our store. Additionally, all of our staff members meet and exceed the legal requirements for employment.
On the day in question, the customer entered the store and ignored two staff members who advised him of the requirement to leave his bag in one of the specified areas before proceedings into the store. As a consequence, another staff member proceeded to accompany the customer to ensure that no breach of security occurred. This apparently incensed the customer, who then proceeded to shout at the staff member. Upon inquiry by a more senior member of staff, the customer continued his tirade against the staff and establishment and completely ignored any attempts to explain the store’s policy to him.
Our business establishments have been the subject of attack by criminal elements in our society including, but not limited to, shoplifting and obtaining by false pretence. This prevalence of crime is even acknowledged by the said customer. We are therefore forced to adopt security protocols to safeguard both customers and management.
Admittedly, there are many forms of security that can be implemented, many of which are in use by our business establishments, but we maintain and reserve our right to utilise whatever lawful methods are at our disposal in particular circumstances. In this instance, the customer refused to conform to our security protocols and another layer of security was accordingly utilised.
In closing, we would invite the said customer to return to our store, but respectfully request that he complies with our security protocols put in place for customers and management alike
Terry Anderson
Proprietor,
Fazia’s Collection

Latest News

The customer refused to conform to our security protocols

Related

Similar Articles

The Glenn Lall Show|| February, 10th, 2025

Follow on Tik Tok @Glennlall

THE BLUNT OF THE DAY

Sports

Khalil, Pollard and Barker reign supreme as BCQS Int’l Masters...

Cricket West Indies passes historic governance...

Archery Guyana hosts thrilling 2024 National...

Prashad claims victory at the recently concluded...

West Indies & Sri Lanka top their respective...

Allicock, Amsterdam named in GBA training squad...

Features/Columnists

Are we better off today than we were before first oil?

OAS Secretary General Election and renewed OAS Consensus

Jagdeo on contract awards

Publisher’s Note

Weekend Cartoon

Bridge Watch

Demerara Harbour Bridge

> Berbice Bridge […]

The customer refused to conform to our security protocols

Share this:

Related

Similar Articles

The Glenn Lall Show|| February, 10th, 2025

Follow on Tik Tok @Glennlall

THE BLUNT OF THE DAY

Sports

Features/Columnists

Publisher’s Note

Weekend Cartoon

Bridge Watch

Demerara Harbour Bridge

> Berbice Bridge […]