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GT&T resolved telephone issue in a jiffy

Apr 30, 2014 Letters

Dear Editor,
I refer to a letter by Johonel Munroe which was published in the April 21, 2014 edition of the Kaieteur News. The customer complained about her mobile data service. I wish to indicate that the matter was actually resolved on April 22, 2014 through the intervention of the Chief Executive Officer, Mr. R. K. Sharma, and our Mobile Sales Coordinator, Ms. Allison Dundas.
The fact is that customer Johonel Munroe simply needed to change the data settings on her phone.
Further, in recognition of the inconvenience which the customer would have suffered, admittedly through no fault of ours, GT&T in an act of good faith provided Ms. Munro with one month’s data service free of charge.
We might add that after the problem was resolved, the customer promised to do another “letter to the Editor” that was supposed to put the entire matter to rest.  However, to date, we have seen no such letter published in any of the dailies.
With regard to the customer’s handset which was stolen, the company contacted Mr. McAllister, Acting Commander (CID) at New Amsterdam who could not confirm that CID Head Office in Eve Leary had made any request to GT&T for the relevant information.  However, we have since advised the Acting Commissioner to make such a request through the Crime Chief.  This is the usual procedure.
We would be quite happy to provide the relevant information to Ms. Munroe through the Guyana Police Force when such a request is received by the company.
Allison Parker
Public Relations Officer

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Publisher’s Note

Freedom of speech is our core value at Kaieteur News. If the letter/e-mail you sent was not published, and you believe that its contents were not libellous, let us know, please contact us by phone or email.

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Contact: 624-6456; 225-8452; 225-8458; 225-8463; 225-8465; 225-8473 or 225-8491.
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