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GT&T must fix the 911 system

Apr 26, 2014 Letters

DEAR EDITOR,
GT&T must fix the 911 system. I, personally on behalf of the PSC investigated this issue. I went into the 911 room. There were 6 phones and six operators. I witnessed this first hand. The phones would ring, when the operator picks up the handset, there is total silence on the phone.
I then used my cell phone and called 911 while standing right there. It would be ringing in my ears but not on the desk, or it would ring on the desk and again total silence when the operator answers. This is an intermittent problem. Sometimes it happen, sometimes it does not. This is a technical problem. GT&T needs to fix it. They have the monopoly on land lines. It’s their service…they need to fix it.
I believe that we have enough IT technical persons in Guyana who could help solve this issue. We do not need foreign help. I recommend that we organize a meeting with 10 of our top IT persons along with GT&T and Digicel. Let them solve the technical problem. This is a life and death issue.
Captain Gerry Gouveia

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