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NIS is not claiming to be perfect, but those expressing concerns should be responsible

Mar 20, 2014 Letters

DEAR EDITOR,
Your newspaper’s edition dated Wednesday, March 12, 2014 published a letter captioned “The Slothful NIS.” The Management has read with concern many of the allegations made by the anonymous writer, but will address two issues namely:-
(1) Where the Writer has expressed that “Many former policemen and soldiers are now experiencing difficulties in the processing of their Pension Benefits on the account of NIS shortcomings.”
(2)   Issues relating to the Compliance Officers (Inspectors)
Under (1), please be advised that both of the Agencies mentioned in the letter have in the past paid NIS contributions (up until 1995) using Summary Schedules.  These schedules did not allow for the Individual Insured Person’s name or NIS number to be quoted on the payment form.
As a direct result of the aforementioned, persons on attaining age 60 and who worked prior to 1995 with those Agencies are required to obtain a Record of Service as evidence that they worked with either of the agencies.
Upon submitting the required Record of Service, our Inspectors are required to verify the information stated therein. The Verification Process can be lengthy since it is not only dependent on the Inspectors’ efficiency but also on the availability of the Personnel and/or records at these agencies.
Additionally, it must be noted that the National Insurance Scheme has procedures which by the way, forms part of the Laws of Guyana which must be adhered to.
The Scheme must at all times operate within the confines of the Laws of Guyana chapter 36:01
Under (2) regarding the functioning of the Compliance Section, please be informed that although it may appear to the Writer that some Inspectors “remain fixed in their Office throughout the day,” all Officers who are assigned to a District are required to leave the Office at 09:00 hrs. Note that although this may be the case, there are instances when for one reason or the other, Officers may be required to remain in office beyond that time or even for the entire day. This is usually done under the instruction/knowledge of their superiors.
It must be further noted, that the section also comprises Senior Inspectors, Clerks, a Secretary and a Stenographer who are not required to be in the field and who remain in office for the entire day, except for the Senior Inspectors who would periodically (based on their allotted work Schedule) leave the office to be engaged in Compliance visits and campaigns.
NIS is not claiming to be perfect in our areas of operations, but again the Scheme is appealing to all those who are involved to be responsible. NIS, employers and employees (Insured Persons) all have a role to play. Help us to help you.
Please feel free to contact NIS Customer Service Unit on 227-3461 E-mail [email protected] or the Publicity and Public Relations Unit on 227-6851 email:  [email protected], should you require information or advice on the National Insurance Scheme.
Dianne Lewis-Baxter
Publicity & Public Relations Officer
National Insurance Scheme – Guyana

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