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Human behaviour is astonishing

Nov 27, 2013 Letters

Dear Editor,
Of recent I wanted to treat myself to a morning breakfast at a popular eating house in the city. To indulge in this, I had to join a line with just four or five persons.
The man in front of me ordered his breakfast and I ordered mine at the same time, there were two attendants. The first attendant when taking the order of my neighbour, proceeded to place his breakfast in a box; immediately this customer told her ‘I am using it here’.
There was an immediate breakdown in communication and relation between the customer and the attendant. The attendant froze in an instant, as if something terrible had happened, so for a moment she practically refused to accommodate the customer with a plate; but began to argue with the customer.
I thought at that moment it was none of my business, but I could not constrain myself, so I butted in on the side of the customer and the organisation hoping to strike a balance.
At this point I was about to have my breakfast when the second attendant asked the question, “Use or take away?” I said use!
I then strongly suggested to the attendant to satisfy the need of her customer as she did not ask whether it was a take away meal or use on site. I went on to remind her that the company she represents is customer-oriented and customer satisfaction was its core value. At least that is what I thought. On the contrary that was not the case. As I soon found out.
The gentleman next in line saw what was playing out and advised me that, that is the way the attendants behave and no amount of talking could change her attitude because he eats there often.
Now, I got the shock of my life, when I saw the manager and took the opportunity to highlight the issue with him, hoping he will be discreet and do something to bring some balance in the issue.
His response was distasteful and despicable, but it soon dawned on me that some people will continue to think and behave disdainfully and go against their mission statement.
The other at 07.23hrs, driving in the rain, on the East Bank Demerara Public road at the junction of Eccles and Bagotstown towards the city; there ahead of me is a young mother without an umbrella carrying two children one in her arms, the other walking and trying to cross the road from the eastern carriageway with moving cars. None of the drivers thought of stopping for a moment to allow her and her children to cross. I counted no less than five cars. I stopped.
It grieved me that we have become a people that will justify ourselves in our own ways without thinking of the simplest of needs or consideration for others.
I heard of a family that produced five boys; four of the boys came up to be academics’ in their own ways, the last son was a failure. The father of the young man always found him in a nearby mechanic shop where he spent his time when he should be in class.
One day the father in frustration took him out of school and marched him straight to the dirty greasy, oily, messy mechanic shop and told the old mechanic please let him stay and learn whatever he can right there.
Years went by and the four brothers were now married and migrated; the father was now old and could not work. He lived in a rented apartment all his life.
On day his mechanic son told him, Daddy I am buying a house for you, so you will not pay rent. The rest of the story is history.
Apostle Vanrick Beresford
Senior Pastor/author]

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