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Airport introducing turn system for taxis
One of the first impressions passengers arriving at the Cheddi Jagan International Airport (CJIA) get of Guyana is from the interaction with the ‘Red Cap’ porters and taxi drivers, and the management of the facility intends to see even more improvements from the services offered.
CEO, Ramesh Ghir speaking with the airport’s taxi drivers and porters.
At a meeting held recently, the airport’s Chief Executive Officer, Ramesh Ghir; Commercial and Administration Manager, Dursattie Doodnauth and Safety Officer, Manmohan Balram, met with authorized taxi drivers and ‘Red Cap’ porters. The meeting was held in the CJIA Viewing Gallery Lounge.
“You are our ambassadors and the image portrayed has to be one of professionalism,” Ghir urged.
It was acknowledged that several complaints have been laid against both drivers and porters. According to Ghir, customer service is a significant boost to any airport and “our own should not be any different.”
Furthermore, a new system was unveiled to taxi drivers, which will permit a smooth and efficient shift arrangement.
“They will operate a turn system whereby passengers will go with the next taxi in line. This will eliminate individual taxi drivers approaching passengers and trying to coerce them into using their service. It will be more structured and lend to a better experience for the passengers,” Ghir explained.
Drivers agreed with the plan which will be implemented shortly.
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