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Complacency and the telephone line

Jul 26, 2013 Letters

Dear Editor,
For months now my family’s landline has not been working properly in Buxton. Over a month ago the phone stopped receiving and sending out calls. We have been calling the telephone company since May 2, to report this problem and the farthest we have got is that ‘technicians are working on it’.
We were told that it is a data cable problem so it has to be fixed underground.
Last week I spoke with someone who said the men would be working in the village this week. When they were called Wednesday and Thursday of this week to ask the progress we got the famous five words ‘technicians are working on it’.
To say we are frustrated would be putting it mildly and we are not the only family in the village encountering problems with our landline service. I question if this phone company really cares about its customers.
I have no doubt in my mind that its incompetence has to do with the fact that there is no competition when it comes to landline service in Guyana.
It is beyond ridiculous that in a country with such a small population, customers have to wait for months on a phone company to have their phones fixed.
Mosa Mathifa

 

 

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