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A million thanks to GT&T

May 30, 2013 Letters

 

Dear Editor,
Allow me to express my profound gratitude to the Guyana Telephone and Telegraph Company for the effective and efficient service they have provided to me by failing to restore my telephone connection for approximately one month.
During the week of 28th April, 2013, I called the GT&T customer service number 097 and made a fault report with regards to my landline telephone. My complaint was acknowledged and upon requesting a reference number, I was told that I don’t need one because the line would be fixed within three working days.
On the 7th May, 2013, I made another call and reiterated my concern and again I was told that the line would be fixed within three working days. I then informed the customer service representative that I was told the same thing approximately two weeks earlier when I first reported the problem.
The individual then rudely responded that there was no report lodged for me.  This time I was given a reference number after requesting one.
Several follow-up calls were made, but it was futile to connect to an agent since they were all busy, as reported by the automated system.
Disgusted and frustrated, on the 22nd May, 2013, I noticed a number 226-0122 assigned to the Manager, Residential and Business Service. I called and spoke to “Colette” (only name given) and again I reiterated my plight. She collected my mobile number, reference number and promised to call back, which she did and said that they would expedite the restoration of my phone line, latest 23rd May, 2013. To date this is yet to be done.
I have had the dilemma where I forgot to pay my phone bill and it was disconnected without delay, but my reports and efforts to rectify the faulty line cannot be dealt with in a timely manner, after approximately one month. Efficient!
Again, I plead to have this line restored or removed by today (May 30th). A DSL service is attached to this line and its disruption has significantly encumbered my studies.
Dissatisfied,
Robbie Rambarran

 

 

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