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An abusive lotto agent

Feb 27, 2013 Letters

Dear Editor,
On Saturday February 15, 2013 I visited Lottery Agent #103; Annie’s Variety located at Houston, East Bank Demerara.  I purchased a combined ticket of five sets of numbers and upon review of the printed lotto ticket; I noticed one digit was incorrect and not corresponding to the written numbers I supplied.
I immediately brought it to the attention of the Agent in which she told me that if I win I would have to “split the win” with her.  I didn’t quite understand what this meant as I was asking her to cancel the number and issue me a new ticket with the correct numbers so I asked her to explain what she meant about the split.  She didn’t answer my question but rather she became very obnoxious.
I did not think she was being customer friendly so I called the Guyana Lottery Company main office and related what transpired. I was informed how the Agent needs to go about canceling the ticket and issuing the new one.
However, after I ended the phone call, the Agent asked me in a very obnoxious tone if the Lottery Company “told me what I wanted to hear.” I then conveyed to her what was related to me by the Lottery Company and she started replying abusively.  I realized this was getting nowhere so as I turned to walk out I told her that she’s a crazy woman in which she cursed me.
I continued walking out of the premises and called the Guyana Lottery Company again to now lodge an official complaint.  I was told that they would get back to me but to date they have not done so.
I am upset at the Agent’s behaviour and also at the Guyana Lottery Company’s failure to follow up the matter.
Katara Manik

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