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GRA extends service hours to alleviate congestion

Feb 26, 2013 News

The Guyana Revenue Authority (GRA) says that several of its services will now be accessible during the lunch period. This feature began yesterday and seeks to alleviate unnecessary congestion at the GRA’s Headquarters located at 200-201 Camp Street, Georgetown, while facilitating those taxpayers who may need to conduct business with the GRA during this time.
GRA Commissioner-General, Khurshid Sattaur, noted that this feature will enable taxpayers to better manage their time and to access services in a more convenient manner.
Mr. Sattaur also noted that previously, persons wishing to transact business with the GRA had to do so between 8:00hrs and 11:30 hrs and from 13:00hrs to 15:30hrs Mondays to Thursdays. On Fridays, services were accessible from 8:00hrs to 11:30hrs and from 13:00hrs to 14:30hrs.
With the increase in service hours, taxpayers will now be able to access services from 8:00 hrs to 13:30hrs Monday to Thursday and 8:00hrs to 14:30hrs on Fridays.  This means that taxpayers will now be able to utilize the 11:30hrs to 13:00hrs to conduct their business with the agency.
With the introduction of this new time schedule, the Registration and Lodgement, Cashiers, Trade and Miscellaneous Licences, Compliance, Liability, and Estate Duty Sections will be open to members of the public on a continuous basis.  Further, it should be noted that all of these services are located on the ground floor of the GRA Headquarters on Camp Street.
Additionally, taxpayers are asked to note that parking facilities are currently available on Waterloo Street bordering the Parade Ground and the Avenue extending from Quamina to New Market Streets and systems are in place to ensure that all vehicles are monitored by trained security personnel.
The GRA is constantly working to improve its service to taxpayers and is looking forward to offering even better services in the future.
The GRA further noted that in an effort to provide adequate and secured parking facilities for taxpayers visiting the entity to transact business, the agency has established parking facilities which cater to the needs of these taxpayers.
This requirement was necessitated based on complaints made by taxpayers who were forced to leave their vehicles unattended, away from the proximity of GRA’s building.
To this end, parking facilities have been established in Waterloo Street, bordering Independence Park and the avenue extending from Quamina to New Market Street.  Together, these two sites will provide parking for 244 vehicles.

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