Latest update January 1st, 2025 12:21 AM
Corentyne Chamber holds Hospitality and Quality Customer Service Training
Some of the participants at the hospitality and quality customer service training
Several persons in the restaurants, sales, hospitality and tourism sectors in the Upper Corentyne, Region Six (East Berbice/Corentyne) were the beneficiaries of a recent two-day training programme in hospitality and quality customer service.
The programme was hosted by the Upper Corentyne Chamber of Commerce and Industry (UCCCI) in collaboration with the National Working Group (NWG) associated with the United Nations Development Programme (UNDP) and the Millennium Development Goals (MDGs). The venue was the City Inn Guest House at Line Path Corriverton.
The resource persons for the event were NWG experts Ms. Maureen Paul and Mr. Randolph Williams. Bartenders, travel agents, office staff, receptionists, waitresses, sale representatives and tour guides participated.
President of the UCCCI, Hemchand Jaichand, said that the objective was to equip frontline staff with the skills and attitudes to offer a quality visitors experience to persons visiting the country and the Upper Corentyne.
They also taught them about obstacles to excellent customer service and why they should embrace excellence in providing such service.
The participants, Jaichand said, also took part in role play as a means of getting a practical take on the lectures/discussions.
The UCCCI President said that as a result of the two-day exposure the participants are considered to be better able to perform to their respective jobs in a more professional manner.
“The expectation is that these persons, the first beneficiaries of this very first course up here on hospitality and quality customer service will be delivering their basic service with responsiveness, assurance, empathy and appropriate tangibles.”
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