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Berbice health care workers urged to deliver quality healthcare

Jan 22, 2013 News

By Leon Suseran
Health care workers in Berbice are being urged to deliver quality healthcare as if their salaries depended on it. The call was made by Chairman of the Berbice Regional Health Authority (BRHA), Anil Beharry, recently.
The forum was a Review and Analysis meeting with the heads of the various health missions in Berbice.
Over recent times, the quality of healthcare, particularly the attitudes of nurses and doctors at the Berbice hospitals have come under heavy scrutiny. Outpourings from disheartened Berbicians have seen numerous newspaper articles blaming doctors for miscarriages, and poor treatment of patients.
Beharry warned healthcare attendants in both Regions Five and Six to step up to the task of providing quality healthcare to members of the public.
“One of the weak areas I have observed is the attitude of our own staff, the work ethics, mannerisms and the way they talk to people—and I am very disappointed—we have to understand that we are offering a service to people who are ill, who need caring and attention”.
“We are here to offer health services to people and we have to cross that bridge of race, religion and politics and we need to understand that we are here as a team…our goal is to make sure our people get the best possible healthcare service,” Beharry posited.
He believes that providing medical services to the public is more “psychology than actually giving people medication”.
“I think if people walk into the ward or hospital and you don’t talk nicely to them, you will get them doubly sick….so I call on our staff, please, be human when you are dealing with these patients…they don’t come to burden you, so treat them like a client, like you own a business. If you start looking at the patients as a burden, then you are at the wrong place”.
While admitting that the health sector in Berbice is operating with limited resources, he said this should not compromise the quality of delivery.
“We have limited resources and we are working to try to see if we can improve finance and staff resources.” Timely inspection of equipment especially those that are underperforming and failing is also crucial so that the government can plan for the foreseeable future and have those expenditures in the budget early.
Chief Executive Officer of the BRHA, Dr Vishwa Mahadeo, noted too that family members of patients at the New Amsterdam Hospital will now have extra time to visit as a result of extended visiting hours. This will be done first on a trial basis, but can become a fixed, permanent arrangement if it works out well.
The BRHA and the hospital administration combined efforts and ideas to make this possible since they thought patient recuperation is heightened when family members spend time with the patients.
“If this goes well, we might be able to expand it even further…the more the dear ones stay with the patients, the better they (patients) can recuperate”.
The extended visiting hours will become effective shortly. Mahadeo added that a decision has also been taken to allow a female relative of any patient below 12 years to stay with that patient.

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