Tourism Ministry to introduce rating system for Hotels, Restaurants

Jan 09, 2013 News

A rating system which is expected to enhance the quality of services offered by Hotels and Restaurants in Guyana is soon to be introduced and instituted.
This was disclosed by Minister of Tourism (ag) Irfaan Ali, during a recent press conference held at the Ministry’s Boardroom, to outline the Ministry’s plans for the first quarter of 2013.
Ali explained to reporters that if the Government wants to see an increase in the arrivals of tourists, things need to be of a certain standard. This, he opined, would not only help visitors in choosing places for accommodation, meals, entertainment etc., but also prompt these places to raise their standards, allowing for a better quality.
“Considerable emphasis will be placed on regularizing the service providers in this sector, continuing what the Ministry began in 2012. A special committee of both public and private sector representatives was formed to specifically consult service providers towards establishing standards.”
In addition to this, the Ministry also has plans to implement the “food critic system”.
Executive Director of the Guyana Tourism Authority (GTA), Indranauth Haralsingh, explained that the entity is hoping to have the various newspapers come on board in making the initiative a success. He explained that the plan is to have qualified persons go into these places and assess not only the taste of the food, but also the kind of services being offered (courtesy of staff, sanitation, pace at which the services are offered, etc.), and then give their review of it in the newspaper.
The Minister noted that his Ministry is determined to ensure that the service quality is improved across the board.
“We have 199 operators, guides, and properties registered so far, 87 hotels, 64 tour guides, 30 tour operators and 18 lodges and resorts. Our intentions are to ensure that these facilities would be held to certain standards and to have some waiting systems implemented sometime this year,” Ali pointed out.
Hence, the training programmes which commenced last year in the field of Tourism and Hospitality will be expanded, while new ones are expected to be implemented. This also includes tutoring tourism staff, as well as Immigration and Customs Officers to speak the Portuguese and Spanish, thus bridging the communication barrier with other countries like Brazil and Venezuela.

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Tourism Ministry to introduce rating system for Hotels, Restaurants

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