Who will save us from this monster called GPL?

Nov 12, 2012 Letters

Dear Editor,
I am a fifty-seven year old female remigrant residing on the Upper Corentyne. Kindly permit me to share with your readers the horrible experience I have had since returning to Guyana two months ago, thanks to GPL.
Ever since I arrived, my area has been plagued with blackouts. In the past two weeks or so, the situation has significantly deteriorated, to the point where we would have periods of blackout lasting more than 10 hours at a time. Last Friday, for instance, we had blackout for more than 10 hours, and the same was true yesterday, where we had blackout from around 8:30 in the morning until after 6:00 in the evening.
Additionally, I found it extremely difficult to contact GPL’s hotline at 333-2186, as the number was constantly busy. Editor, to make matters worse, on both days, the worker answering this number lied bare-faced to me and told me the power would be restored in an hour or so, when that certainly was not the case.
When that hour passed and I called back, the worker said to wait another two hours. And so the pattern went on for both days. Editor, that is frankly deplorable customer service, and is frustrating for customers who, quite honestly, are justified in the disgust felt towards GPL.
I spoke with a friend of mine who is a remigrant physician in the area and he too had the same experiences as I did with GPL’s hotline personnel. He expressed his disgust, frustration, and also shame at the mockery that GPL has made of our country.
Editor, what is wrong with GPL? This is clearly a company that is not ready for the demands and challenges of the 21st century!
They operate as though blackouts are just minor inconveniences for customers, and show total disdain and disregard for the hardworking people of the Upper Corentyne who just want to earn a decent living and get ahead in life. All GPL does is disrupt life for these people, disrupt their work, and create unnecessary stress and financial expenses for individuals.
Editor, 10 hours of blackout per day is simply unacceptable. It is a disaster and will destroy the economy of the Upper Corentyne if it is not urgently fixed.
How is it that Mr. Bharat Dindiyal and Mr. Ayube Bacchus have not already been fired for their incompetence?!
You cannot imagine the anger and frustration I, my neighbours and friends feel right now at this situation. I came back to Guyana based on representations made in the media that things are looking brighter and developments are going on.
But here in the Upper Corentyne, our nights are darker and darker, and our days filled with misery and frustration as we contemplate how to cope with the troubles caused by GPL.
I am calling on the PPP/C and other political parties to come down to this area to understand how severe this problem is and how it is negatively impacting us, and undermining all our hard work, and impeding the flow of business in this area. I am calling on President Ramotar to also visit us and to intervene and fix this situation before things turn ugly and residents start protesting in disgust.
Who will help us and who will save us from this monster called GPL?
Seema Chatterdeo

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