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GWI’s management lacks concern for consumers

Oct 25, 2012 Letters

 

DEAR EDITOR,
I must address the management of the Guyana Water Inc., which I believe is devoid of the basic minimum of decency and concern for the customers they serve.
These people operate as if they are doing us a favour, and with the new CEO, instead of making things better, it is getting worse with this essential service provider.
With specific reference to the situation regarding the Bachelor’s Adventure well on the East Coast of Demerara, the GWI has compounded its eye-pass for consumers with a press release that reeks of contempt.
For several days the communities that are served by this well have been without water.
The GWI, in true contemptuous manner, did not see it fit to inform the population about the default. It was only after the matter was highlighted in the newspaper that the Public Relations Officer sought to relay the problem.
To say that the General Manager had conducted outreaches with the affected communities is being dishonest.
I live in the affected community and at no time did the GWI personnel engage the citizens about the problem; all we knew was that the water pressure suddenly became too low to be considered potable.
This is the height of the dry season and the GWI has not even proposed any measure to alleviate the suffering that would certainly arise from this disdainful situation.
All we are hearing is that “GWI apologizes for any inconvenience experienced by customers; alleviating the service delivery challenges of the community is a priority and GWI’s East Coast team is working swiftly to restore normal service to the community.  Customers can call 227-8701 for updates or e-mail [email protected].”
What a joke!!!
This is 2012, and while this administration likes to boast about its achievements in the area of potable water, the situation is no different from when Guyanese were seen fetching drums of water from far distances. Is the GWI for real?
Disgusted consumer

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