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It is time Caribbean Airlines stop pushing us around

Oct 04, 2012 Letters

 

Dear Editor,
Could Caribbean Airlines say once and for all what luggage weight their passengers are entitled to?  One time it is two suitcases at 66 lbs each and another time their agents at JFK are saying it is 50 lbs.
Come on! At least two agents did not know of the 66 lbs advertisement.  Then when they checked, I was told that I would only be allowed 50lbs because they are using a smaller aircraft. At that stage, I enquired whether it is an Islander they are using.
Customers must know when they are booking/paying that if it is the “smaller” aircraft they would only be allowed to take out “x” lbs.  That way one could make an informed choice of flight.
Caribbean Airlines should give a definitive response. And they must be asked to communicate that to their reps, especially those at JFK.
It is time Caribbean Airlines stop pushing us around.  They take our dollars and then hand us any type of treatment. I sure hope we get another operator on stream quickly.
Irate Passenger

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